The Financial that is australian Complaints (AFCA) can look at a complaint you’ve got in regards to a credit, finance or loan item you have got along with your monetary company.
This site describes the sorts of complaints AFCA can give consideration to about credit, loans and finance items, and what direction to go next if you wish to produce a grievance to us.
There are numerous things we can’t think about; as an example – if your issue involves the degree of an overdrawn cost or interest increase. But, we might have the ability to think about a problem about a charge or fee if it is often improperly determined or applied to your account. Additionally there are some exclusions that are specific relate to credit complaints.
Detailed information regarding these various kinds of credit, finance and loan products can be obtained that will help you determine if you wish to complain to us.
If you should be a business, there clearly was particular information regarding business credit and loans in the Information for Small Businesses page.
Credit and finance consist of: